Privacy Policy

01Overview

Restorative Physical Therapy & Performance LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit restorativeptp.com (the "Site") or receive care from us, how we use and protect it, and the choices available to you. This policy works alongside our Terms and Conditions and, for clinical information, our Notice of Privacy Practices.

02Information We Collect

Information you give us

• Contact details submitted through forms on the Site (name, email, phone number, message).
• Information provided when booking a discovery call or appointment, such as your availability and reason for reaching out.
• Intake, health history, and clinical information provided before or during your care with us.
• Billing and payment information when you pay for Services.

Information collected automatically

• Device and browser information, IP address, pages visited, and time spent on the Site, collected through cookies and similar technologies.
• General location information (such as city or region) inferred from your IP address.

03Protected Health Information

If you become a patient, we create and maintain records containing protected health information ("PHI"), such as your diagnosis, treatment plan, and progress notes. This clinical information is handled separately from general website data and in accordance with the Health Insurance Portability and Accountability Act (HIPAA), to the extent applicable. Our Notice of Privacy Practices — provided to you separately, in person or on request — describes in detail how we use and disclose PHI and your rights regarding your health records. If anything in that Notice conflicts with this Privacy Policy regarding PHI, the Notice of Privacy Practices controls.

04Cookies & Tracking Technologies

Like most websites, we use cookies and similar tracking technologies to operate the Site and understand how visitors use it. This may include:

You can control cookies through your browser settings, including blocking or deleting them. Blocking some cookies may affect how the Site functions.

05How We Use Your Information

• To schedule and provide physical therapy and performance services.
• To respond to inquiries submitted through the Site.
• To process payments and maintain billing records.
• To send appointment reminders and administrative communications.
• With your consent, to send marketing communications such as newsletters or promotions. You may opt out at any time.
• To analyze and improve the Site's content and performance.
• To comply with legal, licensing, and recordkeeping obligations.

06How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers who help us operate the Site, process payments, or manage scheduling and communications (for example, hosting, email, and payment processors), bound by confidentiality obligations.
• Health information exchanges, insurers, or referring providers when necessary for your treatment, payment, or healthcare operations, consistent with our Notice of Privacy Practices.
• Legal or safety reasons, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of our patients, staff, or the public.
• Business transfers, in the event of a merger, acquisition, or sale of assets, subject to applicable confidentiality protections.

07Third-Party Services

The Site may use third-party tools such as website hosting, analytics, scheduling software, and advertising platforms (including Meta/Facebook). These providers may collect information directly through cookies or similar technologies, governed by their own privacy policies. We encourage you to review those policies. The Site may also link to third-party websites; we are not responsible for their content or privacy practices.

08Data Retention

We retain clinical records for the period required by New Jersey law and professional licensing requirements, which is typically several years after the last date of service. We retain website and administrative information for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law.

09Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10Your Choices & Rights

• You may request access to, correction of, or a copy of your health records by contacting us directly, as described in our Notice of Privacy Practices.
• You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.
• You can control cookies through your browser settings, as described above.
• Depending on your state of residence, you may have additional rights regarding your personal information under applicable state privacy law.

11Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us with personal information, please contact us so we can address it.

12Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no universally accepted standard for responding to these signals, our Site does not currently respond to them.

13Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

14Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us: